FREQUENTLY ASKED QUESTIONS
Is your fabric range available on commercial base cloths?
Yes, our range is available on commercial base cloths upon request. Please email your enquiry to firstname.lastname@example.org.
Can I order a custom colourway in your fabric range?
We try to accomodate custom colourways however it can be dependant on the artwork. Please email your enquiry to email@example.com.
I’m not a trade customer, can I still order your fabrics?
Yes, we can happily advise you on how to make an order through a trade professional e.g. interior designer, upholsterer.
Can I order fabric samples?
Yes, fabric cuttings are available to order through our showrooms. Please email your enquiry to firstname.lastname@example.org.
How soon will I receive my order?
Our items are mostly made to order so please allow 1-3 weeks for your item to be delivered. We may have small quantities in stock but please enquire first about availability if you require an item urgently.
I live overseas, can I still purchase from your store?
Yes, we can ship internationally. Please email email@example.com with the delivery address and the items you would like to order so we can provide shipping costs.
Can I please return my purchase?
If you are not completely happy with your purchase, you may return the goods for a full refund less shipping costs. Please notify us within three days of receipt of goods and return the goods to us within 10 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact.
Please notify us by email at firstname.lastname@example.org stating the item details and whether you would like refund or exchange.
We do not offer refunds or replacement for goods that are damaged from misuse, including failure to follow care and maintenance instructions.
Do you license your designs?
Yes, under certain terms we can license our designs. Please email email@example.com with your licensing enquiry.